Summer 2018: This article was originally published in Massage & Fitness Magazine. Graphics were not included in the original article.
Massage therapy worldwide comes in many forms. Prior to my profession being labeled as high risk for exploitation by human traffickers, the only paid touch services that came to mind for me was differentiated by bodywork modality or body region being touched. I was in tune with my community’s legal, educated, and paid massage therapists and bodyworkers, whose diverse backgrounds are rich in history and culture. Unfortunately, I recently learned that human trafficking has been proliferating in my neighborhood’s personal touch services in the form of both labor trafficking–the most extreme degree of labor exploitation–and sex trafficking.
Foot rub parlors (also known as foot spas, mall massage places, reflexology relaxation spas) and massage parlors that exploit the workers have been around as long our profession, but the difference in our modern era is the degree of organization and proliferation that has come about because of sophisticated criminal networks making bank off human labor by cutting out the largest expense: paying the worker. (1)
Trafficking has become big business for criminal networks because social and communication technology allows traffickers to network across large regions, internet advertising directly to the customer keeps the advertising targeted and out of the public eye, and the trafficker’s use of organized business models that treat humans as commodities. A debasement of our humanity, trafficking also distorts markets and tears at our profession’s economic fabric. Traffickers do not contribute to the positive economy by paying business taxes and with no wages or freedom of movement the workers have no opportunity to participate in the positive economy. Trafficked workers cannot purchase goods and services, pay rent, or sign up for classes that would advance their economic opportunities.
During a session recently, a client brought up a concern relating to a back massage she received at a “reflexology spa” and asked me did I think it was weird that when she tried to tip, the worker said “No, lady take the tip. Not me” and pointed at a lady standing nearby.
She said “I wanted to be sure the worker got the tip and that’s why I was insisting on handing it directly to her.”
I thanked her for opening up to me about her experience. I said not only was it strange about the tip but did she also know that it is illegal to receive a massage on her back or have anywhere touched but her feet when receiving services from these places?
She said had no idea. After all it’s in the services menu and they offered it as an add on to her foot services. She frowned and asked why are there rooms in the back for the massages if they are illegal? I then shared with her that not all businesses have good intentions and in fact she was probably serviced by a trafficked worker and explained that trafficking is another word for modern day slavery. Someone who is not paid, who is paying off a debt they were never required to pay in the first place, and who will only receive a portion of that tip that was paid or none at all. I asked if it was likely she offered a bigger tip because the price of the back massage seemed too low for good enough pay? She shared that yes, that is exactly what she thought and gave a $20 tip.
I know this client very well, so I opened up and asked her why she didn’t come to us more frequently if she needed more back massages? Her answer was because it wasn’t that she needed them but that they were nice to have when offered. She didn’t expect much from them except relaxation but when she comes to us she expects a therapeutic treatment. I shared that she can see any one of us at my business, something she has refused to agree to in the past and insists on seeing only me for the services. Does she not see how her choices to visit the deep discount places hurt my ability to keep my therapist’s booked and therefore affects my ability to remain in business?
After all our newest therapists could benefit from working with her and offering their relaxation massage expertise. The thought had not occurred to her. In the case of the foot spa, I asked that she not feel ashamed for not knowing about the trafficked people. North Carolina’s business laws and owner accountability laws are so weak that she can easily be misled by people who abuse others. I asked that she just keep in mind that my business and its workers will always honor the full breadth of massage, from mind to body and techniques can change with her daily needs. She said she would think about it but that the fees we charge are just too high for her to justify coming in to relax “just because”. I asked her to consider that we do not solicit tips and she could have paid exactly the same (fee + tip) as she paid at the business that has slaves for workers. The difference in the two businesses being that the therapists who work for my business are paid a living wage.
During another client’s first visit she commented that the place she normally goes to was just shut down for sex trafficking. In reality, the business was shut down for trafficking in both sex and labor but the client tuned into the sex trafficking charges. I have found it common that most people I talk to listen up when they hear about the most egregious acts against humanity but fail to pay attention to the sinister impact of doing day-to-day business with traffickers for basic services like a foot or back massage. The client continued by saying that when she found out about the sex trafficking she was horrified.
But she felt better about things when she realized she did the workers a favor “because the ladies never had to do that sort of stuff to me so at least I gave them a break when I was on their table.” Her comment left me feeling disheartened by her oblivious and selfishness view of the world. Imagine what it would be like to massage a woman who is ooh-ing and ahh-ing and asking you to press harder and massage longer in this place or that spot. And knowing that when you are done with her, the lady goes about her free life and you are left to work off that debt to your handler, and most likely the next service you perform is on your back with a man who sees you as a means to an end? And at the end of your never ending day, your paycheck is $0.
I couldn’t believe I was hearing about these things in my town! Among big cities, I can see a person getting lost in the underworld but a small town like Cary, North Carolina, that prides itself on it’s quaint shop local feel? And in North Carolina, a state that has had licensed massage and bodywork therapy for 20 years? Cary is a town where there is very low unemployment, plenty of economic stability, opportunities to advance one’s education and upward mobility, and reasonable housing prices. Yet it too has a human trafficking problem. In fact, human trafficking seems to be universal and is prevalent and impactful to varying degrees in all countries.
According to Polaris Project, a US national anti-trafficking organization, North Carolina is 8th in the nation for reports of human trafficking for both labor and sex trafficking. (2) Our county, Wake County, is rated the second most active county for labor and sex traffickers in the state. My group massage practice is one mile from downtown Cary and 1.5 miles from the central police station. Within a 2.5 mile radius there are 5 identified sex trafficking parlors and 1 hybrid sex and labor trafficking massage parlor (table massages in the front, hidden sex stalls in the back), and 1 hybrid sex and labor trafficking reflexology relaxation parlor (chair massage in the front and hidden sex stalls in the back). The Cary police claim to be keeping an eye on 5 known businesses related to trafficking in touch services, specifically the ones known for sex trafficking. But that is the extent of their efforts and they have shut down zero businesses.
Human trafficking is forced labor by coercion, intimidation, debt bondage, forcing one to work in a manner that is against their will such as providing sexual services, restraining the individual by way of chemical substances, physical restraints, such as chains are rare but escorting workers when they are off the premises such as to hospitals or to a grocery store and other forms of restricting movement are more common, and confiscating a passport and visa so the worker cannot leave. (3) Unusual living situations such as living on site in a back room of a storefront reflexology spa, unusual hours such as being put to work at any hour of the day instead of set work hours. For example, a woman in these situations may have to service a visitors at 10am, 1pm, 2:30, 7pm, and 3am. When they are not serving a visitor they are to remain on site. Interaction with outsiders is limited. If they live and work in the same place, they are seen very little by the outside world. If a foreign worker, their understanding of the language being spoken by the outside world is minimal and the minimal is encouraged by their handler rather than language integration being encouraged.
They are told they owe a debt to the sponsor for bringing the worker into and settling the worker in the country, and they must pay back that debt before earning a living. (4) Their opportunities to get out from the deplorable conditions they find themselves in are either working their way into a support role–where they may manage one of the storefronts or handle other trafficked workers–or death. They are untraceable.
Massage therapists could stand to have a real conversation about labor exploitation and the economic forces that drive illegal businesses into town. Setting conscience aside, does it matter to our profession that organized criminals with a black market business model have hijacked a segment of our scope of practice? What impact does this have on our industry and growth? Does it have any impact on available supply of licensed workers, interest in joining the field, overall industry attrition, and turnover?
Labor abuse in the periphery of our field also affects the newest therapist. They have little opportunity to build a client base if the clients who expect the least are getting their massages from trafficked laborers at an unsustainable price.
Given the number of clients I’ve spoken to and learned how much they enjoy foot rub parlors and cheap and convenient relaxation stations, I’m not convinced that I will stop the growth of labor trafficking in my state solely by asking my clients to do the right thing, but it is the least I can do to help keep the conversation alive until the momentum builds up enough for the public to be ready to make a change in how they choose to behave.
Laura Landsiedel Ford is a therapist with 22 years experience and has owned a group practice with a business partner for 14 years. She is director of Bodywork Therapy Seminars, an affiliate of her company Hands On Health, LLC. She is a NCBTMB continuing education provider who has taught locally and internationally at the New Zealand College Of Massage. One of Laura’s greatest passions is informing the industry regarding professional concerns, from designing massage practices in unusual environments to exploring the impact of grief on caregiving. Laura can be reached at Laura@HandsOnHealthNC.com. Learn more about massage therapists who fight the impact of human trafficking by joining the group, Look Before You Book A Massage, on Facebook.
Since the early spring of 2000, Triangle area health care professionals, including students of massage and bodywork, have increasingly demanded more frequent and sophisticated levels of continuing education to advance their careers. With new research and a renewed spotlight on the sports and medical massage fields, our profession no longer lies under the shadow of obscurity.
Over the past 10 years, North Carolina has seen a steady increase of interest around the profession. In fact, North Carolina joined 40 other U.S. states, along with over 35 other countries, which regulate bodywork practitioners — thus contributing to the explosion of consumer confidence, service providers, and practices in the massage industry.
This regulation and industry growth has greatly benefited massage therapists in that there is much more variety in continuing education (CE) opportunities. Therapists no longer have to travel across the country to learn from industry experts, as these knowledge leaders are emerging all across the United States, especially here in North Carolina.
Today’s CE student demands a much more sophisticated and professionalized atmosphere where techniques and tools are readily available for them, and industry knowledge leaders are there and willing to assist students in grasping and mastering complex concepts which they can quickly put into play at their respective practices.
Bodywork Therapy Seminars is excited to announce that just in time for our Fall 2014 semester, we will be celebrating our continued success and professional evolution by opening the doors of our new school; custom designed for dedicated bodywork professionals. The school is 1.3 mile from I-40, located on Chapel Hill Road in Cary NC, and is just minutes from landmarks such as Crossroads Plaza, SAS institute, and the North Carolina Fairgrounds.
Bodywork Therapy Seminars is also excited that our new school will be adjacent to the brand new Hands On Health practice (coming September 2014), which will include six treatment rooms within the massage clinic. The unique partnership between Bodywork Therapy Seminars and Hands On Health, along with the ambiance and unique design of the building, will offer continuing education students exposure to both our teaching practice and our established and well-respected massage therapy practice. What better way is there to lead today’s advancing professionals than to show students the academic and practical execution of standards of care in action?
Hands On Health and Bodywork Therapy Seminars, with the support of our loyal clients and students, are excited to bring this Education-and-Practice-Based model to the Triangle community.
Watch our construction unfold! Follow www.handsonhealthnc.com/facebook for frequent updates.
We look forward to teaching and empowering all the fabulous massage therapy professionals that reside in North Carolina and from afar!
— Tammy Campbell and Laura Landsiedel
Do reviews on Google, Yelp, or any other search engine matter above and beyond deciding if you are going to purchase a service or product? I believe they do matter and once you know how to look for the gems and read between the lines, you might even gain a life long benefit that can guide you in the right direction. Imagine that you are searching for your next career and you came across this review I wrote recently about the New Zealand College Of Massage.
What have I boldly stated and what do I hint about but not state directly? How might you enter into your experience at any school you attend with better understanding than you might get from solely reading a brochure and sitting in an information interview? What haven’t I said? Do I leave you with a desire to learn more and a tool to be able to do so?
In the Spring of 2013, I had the honor of being invited to NZCM as a visiting tutor from America. Not only was the cultural exchange eye opening and a phenomenal experience for me, I was impressed that NZCM had the foresight to see how bringing the world together inside the classroom can have a huge impact on the students and on the Bodywork world-at-large. Any student that attends this school will have the opportunity to not only learn a phenomenal skill but they will be led by dedicated professionals from all over the world and including the most dedicated Kiwi instructors you will ever find.
As someone who could enter the school from a Bird’s Eye point of view, I could see that for those students truly dedicated to the art and science of massage and bodywork therapy, this school has all the elements of helping you build the foundation for a life long successful and international career.
Never without their challenges, all schools are living breathing institutions. The dedicated professionals that work at this school will help you navigate complexities so that you gain the most from your time at the school and obtain a fine education. It will take work on your part to get the most of the education; stay in touch with the director and tutors, don’t just take what’s given but ask for more, ask for help and clarification, have patience, and most especially, enjoy the experience. Be a part of the experience and be one of those professionals that makes a fantastic school all that much better for years to come.
I highly recommend this school for it’s continued dedication to education and professionalism. Should you want to join the international instructors at the school, attend as a student, or if you ever want to know more about my experience, look me up and contact me at Hands On Health in Raleigh NC. I’m happy to share. Laura Landsiedel
My experience at NZCM was not easy. But it taught me so much about the world and affirmed that for anyone to truly get the most of their experiences, they must advocate for themselves. But the only way someone can advocate is if they know the ropes. Roses and sunshine were not the top of my experience at NZCM but it still doesn’t mean I didn’t learn and grow as a person and professional. If I had written this review right after I left, I would have carried a negative tone that came from culture shock, burnout after a 6-month marathon, and I wouldn’t have had the perspective I have now to wrap things up in a better light. A year out and I see the big picture. In my review, I did not want to give a potential student or visiting instructor the impression that everything was perfect and the ride an easy one. Instead, the best thing I could do for NZCM and its future students was to offer a hand in helping one navigate and push themselves to gain a valuable education. And to gain that education despite the institution not being perfect. After all, I find that I learn an enormous amount when I push myself to perform at the edge of my abilities and despite the uncertainty that can come with such a challenge.
Take your career in hand. Join a practice or a school that you aren’t so sure will offer you everything for your career and stay in a practice that despite your expectations, falls short. Use those experiences as an opportunity to reflect on what you want from your career, negotiate and advocate for change, stay as long as you are learning and yes, of course, as long as you are content and growing as a person and professional.
Greetings loyal fans of Hands On Health! My name is Makarita Waiari and I am 19 years old currently enrolled in a Bachelor’s of Science degree majoring in neuromuscular and massage therapy at the New Zealand College of Massage. It is now my second year of study; I have already achieved a certificate in relaxation massage and I am about to begin the second semester of my therapeutic diploma. Last year I approached our American guest instructor Laura and asked her if I could intern at Hands On Health during my semester break. She was over-the-top excited and all my nervousness about asking her melted away! I arrived in early December and will be returning to NZ in March and I can already tell my experience will be invaluable to my future career. Do I want to practice as a sole practitioner? – work for a company? how much should I expect to earn? What skills really help people? Do I want to own a spa or a medically focused practice? Can I do both? What about taxes, expenses, negotiating, delegating? My eyes and ears are wide open and I’m absorbing EVERYTHING!
I am grateful that Laura and Tammy gave me a lifetime opportunity and experience that not many New Zealanders get to have and I thank them for it. My short term goal is to open a small independent business during the same time I am studying, save and grow my business and travel the world. My long term goal is a bit mumbo jumbo at the moment; one of my ideas is to open a resort in the islands but I am still opening my eyes to possibilities and the ideas are flooding in!
Who would come to America and not take advantage of travel! Laura and Tammy treated me to a trip to Washington, DC and NYC and we’re about to embark on a visit to the sunnier side of winter, a trip to Naples, Fla! My photo book will be filled with pictures of the White House, WWII memorial, Lincoln Memorial, Times Square, Empire State Building, and heaps more. It was great fun and beautiful at night time, with all the Holiday lights ablaze.
I look forward to meeting you when you arrive for your appointments at Hands On Health. You might even be one of the “lucky ones” who earns the opportunity for me to give you a student massage or one of the people who receive duo massage where I work in the room alongside your therapist. Wait to you experience that awesomeness! I hope to see you soon! (And if you know any 20 something’s who would like to make a new friend, please introduce them! I like these ladies and all, but a few friends my own age is certainly a welcome treat!)
The Fall 2013 Season is coming to a close. As teachers we enjoy crossing paths with former students and making new friends. Many students enjoyed their experience with Bodywork Therapy Seminars this season. Here are a few comments from those who attended our classes:
I thought the class was great. I loved the energy. Instructor was energetic and involved and engaged. She seemed to have a good time.
The handouts, visuals, and videos [relating to myofascial conduction] the instructor had were good and informative. “Joe” [our very accommodating and disarticulated skeleton] was also a huge help. The #1 benefit was the one-on-one instruction. We got lots of practice! The pace and flow was great in the I-NMT shoulder and thoracic outlet class. I am looking forward to the lumbar and pelvis class later this month!
I liked your recommendation about the iPad 3D anatomy app. Very useful feedback during the hands on time. Good flow that covered serious material and thought provoking discussions.
I never thought I would ever enjoy an ethics class and I have been proven wrong. Good discussion and the time passed very quickly. However, I would love to have an online option for a CE ethics class too. I feel like there aren’t many options out there to choose from and I keep running across the same classes I’ve already taken when looking online.”
August 13, 2013 Back on Terra Firma USA
Time flew by way too fast for this blog! Well, it looks like I’ll need to change the name of this blog from Greetings From Middle Earth to Greetings No Longer From Middle Earth. I’m back stateside and on fire for this upcoming continuing education season! I can’t wait to share my Kiwi experience with everyone. Needless-to-say, it was quite an eye opening experience. If you ever get a chance to carry our profession abroad, I say GO GO GO!
The six months I spent teaching at the New Zealand College Of Massage couldn’t have been more challenging. I carried a full teaching load, teaching three different years of students who are enrolled in the Bachelors of Science for Massage and Neuromuscular Therapy. There were a lot of nuances I needed to learn, cultural expectations, most especially, how are these Kiwis going to respond to an American’s way of teaching?
My course load consisted of teaching third year students Health Psychology with subjects ranging from chronic pain, meaning effect and perceptions and roles surrounding caregivers and disease, the role of traumatic events in the development and perpetuation of pain, and the role of massage therapists as a caregiver on a health care team. The third years also learned cranial and neck treatments, specifically internal jaw, anterior neck, the role of posture and nervous system in muscular tension relating to these complex structures.
I taught the second year students clinical therapeutics and clinical reasoning relating to neuromuscular treatment routines. They learned how to address trigger point activity, observe posture patterns, and coach clients back to neuromuscular and postural health.
And finally, I had a class of “my little ducklings”, a term of endearment that I’m sure would not have gone over well if I had shared it the first week of class. But that’s what they became to me. I feel it is an incredible privilege to inspire new students in the art and science of massage. After all, like any field, taught poorly, it can be quite a snoozer to endure. It is my hope that rather than fall sleepily onto their desktops, they eagerly ran to the table for an awesome classroom massage. Well, there were a few snooze moments but I attribute that to the time of day. Wink wink.
It’s likely I’ll be back several times to this blog as I think through my experiences teaching abroad. For now, let’s just put it down to: my jaw is still on the ground and I’m slowly winding it up toward the rest of my face.
Oh, and yeah, the other thing … it didn’t hurt to take two weeks mid term and travel the north island with my business partner Tammy and boyfriend Gary, from Auckland to Wellington, NZ. I hope you enjoy the view from the posted pictures!
This past October I met the CEO of the New Zealand College of Massage, John Fiso. Next thing I know, I’ve picked up and moved to New Zealand to teach for a semester. Before I share about this adventure and it’s future impact on our NC world, let me first say that the Spring 2013 season is chock full of CE courses for your enjoyment. Over the past 5 years, we’ve truly grown into a well rounded seminar program by bringing you quality instructors and a diversity of topics. Please visit all the pages within; learn about the instructors and their associated topics. Once you’ve decided what classes you’d like to take, visit our online registration page and get started. The first courses begin in March and run through the end of May. We’d love to see you there; join our passion for this profession and all it has to offer the world.
We have three I-NMT classes, Anterior Neck & Jaw, Thigh & Lower Extremity, and Thoracic Outlet & Shoulder Mobilizers. These courses will be led by certified Neuromuscular and Myofascial therapist, Barbara Collins. Don’t hesitate to take her inspirational class. She is very hands on in her approach. You will learn so much from her and enjoy yourself at the same time. Julie Barton will continue to teach her popular Self Care class and Foam Rolling/Movement Repatterning class. Two new instructors, Dwayne Wynne and Maureen Bertolo will be leading classes related to Health Psychology and Ethics.
Traveling to New Zealand on sabbatical is not only phenomenal for me personally, daily I’m building a picture about how I can have an even greater impact on the profession back home in the USA. For 17 years my colleagues and I have struggled with proving ourselves; every day defending our profession with the public, the media, health care professionals. My sabbatical couldn’t have come at a more opportune time. In just two weeks at the school, the struggle is behind me. I had the opportunity to turn around, look back, and take a step away from the trenches and see things with a fresh perspective. The mere fact that a professional massage therapist was invited to teach overseas is evidence itself about how far this profession has come. Articles in The Massage Therapy Foundation’s International Journal of Therapeutic Massage and Bodywork and many more throughout the internet give evidence that this profession is here to stay. We don’t have to work so hard to prove ourselves. The public is on our side.
Professional Perspectives … continued.
Despite my initial distaste for cut rate massage businesses, these businesses have done two things for all of us who practice as massage therapists: they’ve demonstrated that massage therapy can operate successfully within structured, repeatable, and well established business models. For those of you who know me, my guess is you’re saying Whaaaaat???? There’s no way that Laura is giving credit to these life sucking cretins that are destroying our professionalism, quality of life, and ability to earn a living within this profession. Bear with me a moment. Although I still hold those beliefs, I guess you could say that I’m viewing this from a different perspective because it dawned on me that before our profession could withstand the test of time, first we first needed to lay a foundation where lots of people get used to getting massage. So much so that people expect to receive massage. This groundwork has been laid and is well embedded in the American psyche.
Now it’s time to expect a higher level of sophistication from the American consumer. Let’s look at the restaurant industry as an example of what’s to come in the massage industry. Years ago, eating a meal outside the home was rare. Then McDonald’s came along. Although one could argue the nutritional value of the food, McDonald’s was affordable for everyone. People began eating some of their meals outside the home. Fast forward to today and we have sophisticated restaurants from all cultures and even some celebrity foodies bringing their personal brands to your home town. Now that I see things from this perspective, I see that the time is close for the consumer to begin to expect more than the basic massage. I welcome their sophistication; for those of us with prime skills, it’s time the American consumer pay more so more of us can thrive and more of us can be found.
Tomorrow begins a new week at the NZ College of Massage. We’re preparing for a newly enrolled class and beginning next week and it looks like there will be a total of 60 students split between two classes. Maybe we can set up some friendly competition between the classes. I guess it wouldn’t be Touch Football but Touch Rugby. I’d better get out my rulebook. As far as where I’ll be teaching and what I’ll be teaching, your guess is as good as mine! There’s been a lot of talk around the American’s having an influence on the incoming classes and teaching at the introductory level … but there’s also talk of my skill set being used for Neuromuscular and Trigger-Point classes. All I know is I wish it were worked out already as the time is fast approaching. Good thing I’ve been doing this for a while.
Reorganization of the school is coming along but with reorganization comes a few frazzled nerves. We’re all hanging in there … it’s exciting that the group that bought the NZCM has a sports school that has operated successfully for 17 years. Over those years the school grew from one location with less than 20 students to three locations throughout the country and hundreds of students. After reorganization settles down, I have no doubt that the NZCM will thrive under their leadership. Part of my role as visiting tutor is to bring in my perspective as an expert in massage therapy, directing a school, and running a successful business. I’ve been busy blabbing my opinion about everything from organizational and structural ideas as well as educating the group about the field of massage, past-present-future.
As a consultant, I had nothing to lose by taking big risks and sharing all thoughts about how the school is presently run, pitfalls I see ahead, errors I sense in judgement. I think that’s why John Fiso, the CEO of NZCM wanted me to come. He knew I could provide a fresh perspective without any fear of losing my job. After all, if I fail, I come home sooner and reunite with my Hands On Health family. I cannot tell you how freeing it is to test and hone my business skills in an environment where there is very little risk. In a summary report to John, I even said, Are You Kidding Me? … In other words, I was saying … look at things from this perspective and you’ll see how that is not the decision you will want to make and the massage world will rebel.
Until another day, Cheers from Kiwi Land